Support

GET PEACE OF MIND WITH ONGOING WEBSITE MAINTENANCE AND CARE

More than website maintenance.
I supply the tools and knowledge for growth.

Key Benefits

Peace of Mind

REMOVE THE FEAR OF ANYTHING
GOING WRONG
Dedicated support for your WordPress website which includes software updates, security and performance scans, and website upkeep detailed in a monthly email report.

Website Backups / Update WordPress / Update Plugins / Security Scans / Performance Scans / Clean up Spam and Revisions / Optimize Database

TRAINING AND CONSULTING

Consulting Calls and Website Reviews (included in Web Manage and Web Master): Consulting calls are great for strategy sessions, live editing, or any other type of training needs. Web Maintain do not include consulting calls however, they can use their 30 minute of support time for a consulting call.

Support Time

With your dedicated support time you can make requests regarding majority of your needs:

Bug fixes
Performance improvements
Content updates
Design updates
E-commerce updates
Adding products to store
Abandoned Cart setup

All prices are in AUD
Does the monthly time rollover?

Like a lawyer’s retainer, the monthly time is there for you every month to reserve your place in my queue and my resources, therefore it does not rollover for Maintain and Manage plans. You can take comfort in the fact that what your will request within that 30/60 minutes of time (depending on your plan) will be addressed with immediate attention.

My Web Master plans are customized to the client and allow for a time block for that month specific to their needs.

Can I really cancel anytime?
Absolutely. I’m all about a relationship with you and your website, so I would hate to see you go but I know financial needs weigh on many decisions and don’t want to lock anyone in. Request a cancellation via email to steve@webrenovator.com, and I’ll immediately stop the next payment.
What if I go over my monthly support time
If you have a task that requires more than your dedicated monthly time, I will submit a quote for you which will cover the time required to complete the task(s). Time Block for client on any of the above plans are billed at $60 AUD per hour rather than the standard support rate of $125/h per hour.
What type of tasks are included?

I can make updates to your pages, build landing pages, configure email marketing forming, install new plugins etc. I take care of almost anything that can be done within your alloted monthly support time. 

What if a task takes longer than 30mins?

If I estimate a task to take more than your allotted monthly support time, you the option to purchase a time block at a significantly discounted rate.

What is your response time?

I am a one man shop so you’re getting personalised service.  But that does mean that I have to speep from time-to-time.  I strive to complete all tasks within 12 hours but requests are usually completed much faster than that.

I need help now, how do I get started?

Simply choose a plan from above and complete the checkout process. You’ll be able to submit your request immediately. You can send me a request by email 24/7 and I’ll get right onto it.

What experience do you have?

I have been building websites on WordPress and divi for over 3 years full-time, before deciding to focus exclusively on DIVI support. I’ve built several dozen websites over the course 3 years – most of them in DIVI. At this point, DIVI and WordPress are my house, I live in there. 

I'm interested but have more questions?
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Professional tech support

Because your time is best spent growing your business, not fiddling with tricky website stuff.
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Increased website speed

Because you have less than 7 seconds to catch your visitors attention. Your visitors want your site to be fast!
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Rock Solid Security and updates

Because hackers deserve a kick in the shin! Your site gets locked up like Fort Knox. Safety first.
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MontHly Reports and Stats

Because you want to never worry about your website ever again… but still need to have your finger on the pulse.
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Peace of Mind

Knowing that a professional has your websies back, day in day out. And is on call fro any other tech issues that you might have.

24/7 website edits

Send me a quick email and I’ll complete your request right away, usually in less than 12 hours

Speed optimization

I roll out my geeky tools and tricks to make your website load at lightning speed

24/7 monitoring

I keep an eye on your site round the clock. Your website is checked litterally every 60 seconds
i

Bulletproof security

With professional garde security plugins, your site will be bulletproof

5 Star Google Rating

My customers say humbling things about the support they get on my support packages.

Transparent reports

You’ll know about every change and update I make to your website.

Not sure which plan is for you?

I’M HAPPY TO HELP YOU CHOOSE

Google Reviews

Harry Goldman
Harry Goldman
00:31 25 Jun 18
Incredible service, fantastic execution, and just a seriously good person. Never had a web-guy this good, and his explanation videos are something to behold! Our motto at work is -- "When in doubt, ask Steve"
Sol Cups New Zealand
Sol Cups New Zealand
00:20 25 Jun 18
There are not enough words to describe how brilliant Steve is at his job. Very fast at responding to all my requests, extremely knowledgable with a vast skill set, and most of all very patient. I would highly recommend WebRenovator for all your website/online needs.
BeFit Training Physio Andrew Ilieff
BeFit Training Physio Andrew Ilieff
05:38 07 Jun 18
I had another web developer who left me with an awkward, poorly designed website, since getting in contact with Steve at WebRenovator he has fixed my site, made it user friendly and any online issues I have he fixes straight away. Great communication, amazing service and fantastic results
BEN SEYMOUR
BEN SEYMOUR
09:36 25 Apr 18
Steve has helped me build my dream website! The speed at which Steve works is second to none and whenever I need more content added he is more than very helpful! Not like past website developers who have just left me hanging! I can not recommend Steve highly enough if you want a great website, quick and with the on-going support you need. Ben Seymour
Christina Corbett
Christina Corbett
23:15 13 Apr 18
Steve is wonderful. His creativity and attention to detail help me fill in the gaps when I don't know what to do because I am clueless when it comes to web graphics! He also quickly responds to email questions and gets the job done!
Dane Pablecheque
Dane Pablecheque
06:59 13 Apr 18
Impressed beyond words with WebRenovator and Steve's service and abilities! We had a difficult brief — ecommerce with both physical and a digital products, recommendations and heavy image pages as well as an area for blog posts! The website we got back is stunning and ticks all the boxes, better yet, it's meticulously optimized for mobile and tablet also! We've already had so many great comments, amazing feedback and plenty of sales - not a single hiccup. If you're still on the fence, don't be, WebRenovator is legitimate and Steve's patience with our endless questions was a testament to his service level. Thanks WebRenovator - we couldn't be happier!!
Carla Barnett
Carla Barnett
07:12 28 Mar 18
Steve is a dream to work with and has generated us beautiful websites with clean functionality, integrating seamlessly with all our necessary platforms. We are a small business and have recently launched 3 websites in 3 different countries. Each had their own quirks to integrate appropriately with our accounting software, fulfilment warehouses etc and Steve made the process as painless as possible, transforming all our possible problems or queries into easy to follow solutions. I so very highly recommend his services.
Vanessa Archer
Vanessa Archer
22:20 18 Mar 18
Consistently prompt and efficient service with a personal approach and a "how can we make your business work better" attitude!
Jenny Wirichs
Jenny Wirichs
04:13 16 Mar 18
I highly recommend WebRenovator for your website needs! Steve has been AMAZING to work with. Very professional and quick to reply. Always solved my website problems promptly. Steve went over and beyond what I expected! Thanks Steve!
Tom Vaughan
Tom Vaughan
04:22 15 Mar 18
The experience we have had with WebRenovator has been exceptional. Steve's attention to detail, communication and service has been super efficient and we would happily recommend him for anyone needing a top online presence. Thanks a load Steve, we love our website!
Harry Goldman
Harry Goldman
22:19 07 Dec 17
Steve is the best web developer I've ever dealt with. Extremely prompt with communications, and understands the clients needs + brief. Could not recommend more highly!
Claire O'Connell
Claire O'Connell
23:32 24 Nov 17
5000 STAR Experience with Steve on my project! His expertise, super swift communication, replies, expert knowledge and way of making tech make sense made setting up my website and blog a breeze! It is so amazing to have such an experienced guardian and advisor at the core engine and heart of my website! Secure, seamless and responsive across all platforms it is a joy to grow and massive thanks to Steve for his phenomenal guidance and support. I am so grateful to have you on this journey with me... Thank you so much!! :)
Rikki Dryden
Rikki Dryden
18:59 06 Nov 17
Steve a big thank you for your hard work and urgency when addressing issues and updates my websites require. I feel you really go above and beyond and it's very appreciated! Thanks again.
Permark 15
Permark 15
18:55 06 Nov 17
I have no hesitation to recommend Steve and his services to any company looking for a reliable, prompt and professional service. Very very pleased with Steve's management and assistance with our online requirements.
Edwena Kennedy
Edwena Kennedy
21:13 21 Aug 17
Steve has been a life saver since he's began working on my site. He is extremely reliable, and truly cares about my business and doing the best for me through my website. I used to stress every day about editing the functionality, design and security of my site, and now I find myself placing my trust in his work so I can go on and tend to other aspects of my business. He is a great communicator and would highly recommend his work!!
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